Call Centre Specialists
Discovery Road offers a three step solution for your call centre which shows the flexibility of our organisation. We are passionate about success and the development of long term relationships with our customers. You can choose from all or just one of the following products and we will be very pleased to drive over and meet to discuss your call centre development needs.
Call Centre Creation
Richard Gould heads up our call centre technical team which has many years experience in telephony and call centre programming. He will work along side your team to plan and install your system for anything from 10 – 10,000 seats. We are able to supply, install and support most call centre systems and have experience with Rockwell, Inter-tel, Ericsson, BT, Avaya and a host of other systems.
There are so many ways that customers can interact with your business so we make sure that our team stay up to date with current trends and developments.
As well as our technical knowledge, we pride ourself on our customer service and flexible approach.
Call Centre Recruitment and Training
Step 2 is the wide range of call centre recruitment and training services that we offer. This particular area of the business is managed by Dave Pope who has over 20 years experience in call centre development. We can work with you on a one off, temporary or retained basis to design and deliver recruitment events, develop Key Performance Indicators and call centre induction programmes.
Our range of clients includes Air New Zealand, C.I.T.B., E-Bookers and many more.
Call Centre Development
Once your call centre is up and running, we can develop a flexible mystery shopping and ongoing training programme to ensure that you develop and maintain consistency for your clients. We can work as an outsourced training team as frequent as you wish. We will develop blended learning solutions and will develop e-learning as well as traditional classroom based workshops.
Whatever you want, we will design something that works. All our training and mystery shopping solutions are innovative, effective and inspirational.
